Digital Product Policy
As a provider of digital Notion templates, all sales are final once the product is delivered. Due to the intangible nature of our products, we do not offer refunds or returns after purchase
Order Cancellation
You may request to cancel your order only if the template has not been delivered or accessed. To qualify for cancellation:
- Contact us at info@hoohooplanner.com immediately after purchase.
- Provide your order number and proof of purchase.
- If approved, a full refund will be issued within 7 business days to your original payment method14.
Note: Cancellations are unavailable once the template download link has been sent or accessed.
Exceptions for Defective Products
If your template is technically defective (e.g., broken links, non-functional features):
- Contact us at info@hoohooplanner.com within 48 hours of purchase.
- Attach screenshots/video proof of the issue.
- We will either repair the template or provide a replacement at no extra cost